Supply Chain Digital Product Manager

About the position

This position will report to the Source COE Manager and will be responsible for exclusively launching and managing our new Supply Chain Collaboration platform (third-party software such as E2Open, Blue Yonder, iValua, or SAP Ariba). This person will establish and implement a structured approach to digital product management-creating their own frameworks for understanding customer journeys, user interface improvements, adoption metrics, and stakeholder alignment. The purpose of this role is to deliver a highly effective digital experience for our internal customers (buyers, planners) and external suppliers, ensuring supply continuity and operational efficiency.

Responsibilities

• Autonomously establish a product management framework, including product vision, roadmaps, success metrics, and user adoption strategies.
• Drive the successful implementation and launch of our third-party supply chain collaboration portal, ensuring alignment with business priorities.
• Create and maintain customer journey maps to clearly identify user pain points and prioritize product improvements.
• Collaborate cross-functionally (IT, Supply Chain Operations, suppliers) to understand requirements, communicate changes, and facilitate seamless adoption.
• Define and measure key success metrics including user adoption, user satisfaction, operational efficiency, and overall business impact.
• Provide clear guidance on UI improvements, ensuring tools are intuitive and practical, reducing barriers to user adoption.
• Manage relationships with the third-party software vendor to ensure alignment with product strategy, timely delivery, and issue resolution.
• Develop structured communication plans and training support to enhance user onboarding, engagement, and proficiency with the new digital solution.
• Lead and coach one Product Analyst (or similar) responsible for analytics, user research, and release coordination.

Requirements

• Minimum 5 years of experience in digital product management, specifically in launching, managing, or enhancing enterprise digital solutions or SaaS platforms.
• Proven experience establishing and implementing new digital frameworks, processes, or methodologies from scratch.
• Proven analytical capability, specifically related to mapping customer journeys, product performance metrics, and measuring success outcomes.
• Excellent cross-functional communication and influencing skills, with demonstrated ability to manage change effectively.
• Bachelor's degree or equivalent practical experience required, preferably in business, operations, supply chain, information systems, or related field.
• People-leadership aptitude; prior mentoring or small-team management preferred.

Nice-to-haves

• Practical knowledge of supply chain software (such as E2Open, Blue Yonder, One Network, iValua, SAP Ariba, Coupa, etc.) or similar enterprise collaboration tools.
• Certified Scrum Product Owner (CSPO)
• Agile or Lean certification (PMI-ACP, SAFe, etc.)
• APICS/ASCM certification or related Supply Chain certification.