About the position
Gordon Truck Centers, Inc. Support Service Account Manager / Service Advisor is responsible for making a great first impression with customers at all times and providing outstanding customer service from that first impression until final delivery. We're now hiring for our Pacific, WA Freightliner Northwest location! Helping customers satisfy their transportation needs since 1986, GTC is an expanded network of 19 dealerships doing business as Freightliner Northwest, Western Star Northwest, TrailerCraft and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications. We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network.
Responsibilities
- Greet and communicate with customers and initiate service write up for repairs.
- Accurately take customer information, record the customer's requests, and prepare written estimates.
- Schedule and plan related work in the shop directly with the service foreman.
- Communicate directly and effectively with shop management. Problem solve with the team.
- Communicate with the customer/driver on the status of repair at all times.
- Open and close repair orders, enter other work needed, check for warranty coverage, and use system and processes.
- Assist with overseeing correct data entry on all repair orders. Focus on and ensure accuracy of all data and codes going into system.
- Collect purchase order information, warranty information and/or customer payment.
- Use good judgment to maintain a safe & organized work environment.
- Accept ownership for accomplishing new & different requests & exploring value added opportunities.
- Develop and grow position.
- Other duties assigned as business needs require.
Requirements
- High School diploma or equivalent preferred.
- Previous Service Advisory experience preferred or one (1) year or more related experience in a repair facility.
- Technical knowledge of heavy-duty vehicles preferred but not required.
- Previous customer service experience required.
- Must be professional and safety minded at all times.
- Excellent communication both verbal and written, listening skills.
- Good customer service skills.
- Ability to prioritize and multi-task.
- Able to work with minimal supervision and direction.
- Ability to work independently as well as part of a team.
Benefits
- Healthcare plan covering medical, dental, vision and prescription benefits.
- Basic group term life insurance policy.
- Employee assistance program.
- Health Savings Account (HSA) enrollment for eligible employees.
- 401k with company match up to 3% of income.
- Tuition reimbursement.
- Profit sharing.
- Paid vacation.
- Personal time off (PTO).
- Six (6) paid holidays.
