About the position
The Tempur-Pedic Team Lead’s primary responsibility is to provide excellence in customer service while selling and marketing Tempur-Pedic products. In addition, this individual will serve as a member of management when the Store Manager is not available. This could include opening and/or closing the store as well as covering the management duties.
Responsibilities
- Manage and maintain responsibility for the overall performance of a team of Retail Sales Associates.
- Provide leadership to the sales team in all areas of the sales process, including customer service and care, maintaining a professional appearance, adhering to company policies and procedures, and in maintaining Tempur Sealy’s brand.
- Continue to perform all the Retail Sales Associate responsibilities at an exceptional level.
- Assist the Store Manager in identifying deficiencies and solving problems in the store and within the sales team.
- Assist the store manager with merchandising, implementing company programs, and other needs.
- Solve problems within the sales team and direct larger issues to the Store Manager.
- Function as a liaison between the Sales Associates and the Store Manager.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent
- 1-3 years retail management experience (or equivalent combination of education and experience) with high-end luxury and/or custom products
- Strong sales skills in a consultative environment
- Demonstrated ability to effectively lead, direct, and train others in a store setting.
- Skilled at current best practice retail methods, procedures, and standards
- Demonstrated collaborator able to both lead and follow.
- Flexibility in work schedule reflecting the needs and patterns of store hours.
- Fluency with current retail software / computer systems
- Must be able to stand for lengthy periods of time and occasionally lifting items with or without assistance.
Benefits
- Generous Paid Time Off: 27 paid days off on an annual basis.
- 80 holiday hours (this is a combination of fixed dates and floating holidays)
- 80 vacation hours (10 vacation days)
- 56 sick leave hours (7 sick days)
- Competitive Medical, Dental & other wellness programs
- Disability and Life Company Paid
- 401(k) Retirement Plan Options
- Generous Employee Purchase Discounts
