Technical Manager - Salesforce Marketing Cloud

About the position

As the Technical Manager - Salesforce Marketing Cloud for a factory, this position requires an individual with robust technical engineering expertise. The Technical Manager will supervise the technical design of the product and direct the factory's technological strategy. Collaborating closely with the Product Owner, Domain Architects, and Technology Domain Owners, the Technical Manager will be integral to assembling and maintaining a high-performing factory. They are tasked with aligning the team's technological proficiency with the product roadmap.

Responsibilities

• Identify feature requirements and outline the team's technical vision.
• Convert feature requirements into a comprehensive backlog for the development team.
• Provide technical leadership and foster innovation.
• Assure successful execution of requirements.
• Manage external SaaS providers to amplify technical capabilities.
• Architect, develop, and maintain Salesforce solutions to meet business objectives.
• Lead technical discussions and mentor developers.
• Ensure best practices and optimize platform performance.
• Conduct audits of existing Salesforce orgs and recommend optimizations.
• Research and propose new Salesforce features, AppExchange apps, or emerging technologies.
• Design scalable customer engagement strategies including personalization, segmentation, and automation journeys.
• Ensure Salesforce solutions comply with security and privacy regulations.

Requirements

• 7+ years of Salesforce platform experience, with at least 4+ years in Marketing Cloud and Service Cloud.
• Proven track record of leading Salesforce implementations, migrations, and integrations.
• Deep knowledge of Salesforce Marketing Cloud modules (Journey Builder, Email Studio, Mobile Studio, Advertising Studio, Audience Builder, Automation Studio).
• Strong expertise in Service Cloud setup (case management, live agent, knowledge management, Omni-Channel).
• Hands-on experience with Salesforce APIs (SOAP, REST), SSJS, AMPScript, SQL queries in Marketing Cloud.
• Strong grasp of Salesforce development (Apex, Visualforce, Lightning Components) and declarative tools (Flows, Process Builder).
• Experience with configuring and customizing Salesforce Marketing Cloud and Service Cloud features.
• Ability to develop and oversee integrations with external platforms using APIs, ETL tools, and Marketing Cloud Connect.
• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.
• Ability to lead cross-functional teams and mentor junior staff.

Nice-to-haves

• Salesforce Certified Marketing Cloud Consultant.
• Salesforce Certified Service Cloud Consultant.
• Salesforce Certified Application Architect or System Architect.
• Salesforce Certified Marketing Cloud Developer.
• Bachelor’s in information technology or related field.
• Technical experience with Mongo DB, Kubernetes, React.
• Experience working in AWS Cloud Environments.
• Experience gained within Banking/FinTech sectors.

Benefits

• A work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans for your entire family.
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools and more.
• Tax Advantage Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
• Relocation assistance (if applicable).