Technical Product Manager, Telephony Infrastructure

About the position

Hippocratic AI is hiring a Technical Product Manager (TPM) to oversee the global telephony infrastructure that enables our AI agents to connect reliably with patients, providers, and healthcare systems across various geographies. This role is crucial for ensuring that our telephony systems are effective and compliant with regulations. The TPM will work cross-functionally, requiring a blend of technical expertise and regulatory knowledge to manage and enhance our telephony capabilities.

Responsibilities

• Lead roadmap and delivery for global outbound telephony systems.
• Maintain reliability, reputation, and deliverability of our call infrastructure.
• Integrate and manage vendors (e.g., Twilio, Telnyx, Five9) and monitor performance.
• Build internal tools for campaign tracking, call QA, and global reporting.
• Ensure compliance with US and international telephony regulations and reputation frameworks.

Requirements

• 4+ years in technical product or engineering management, preferably in telephony or communications platforms.
• Hands-on experience with global telephony providers (e.g., Twilio, Talkdesk, Incontact, Five9, Avaya).
• Understanding of STIR/SHAKEN, call reputation management, number pooling, and deliverability.
• Experience managing vendors and ensuring scalable quality.