TELECOMMUNICATION SPECIALIST - UP - PATIENT ACCESS

About the position

We are seeking a TELECOMMUNICATIONS SPECIALIST. This position will work remotely. The Telecommunications Specialist effectively operates and routes traffic on various communications systems for multiple facilities in the Upper Peninsula at the same time.

Responsibilities

• Provides quick response and accurate information for callers.
• Retains large amounts of information and knows where and how to access this information quickly.
• Maintains confidentiality and a professional, courteous attitude.
• Handles stressful conditions; evaluates and solves problems objectively, without supervision.
• Collects disaster information and reports to the appropriate person/facility.
• Receives and reports all emergencies in a calm, clear and accurate manner.

Requirements

• Knowledge of switchboard and communication practices normally acquired through demonstrated ability to read, write, remember and follow verbal or written instructions.
• A high school diploma and previous switchboard or information systems experience beneficial.
• Possesses an excellent working knowledge of computer operations and typing skills.
• Demonstrates the ability to work effectively with all types of individuals with various educational and cultural backgrounds including patients, staff and the general public.
• Functions well under pressure and able to establish priorities.
• Excellent written and oral communication skills with a high degree of professionalism.
• Ability to work a variety of shifts, including rotating weekends and holidays.

Benefits

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one!
• Generous retirement plan with match available.
• Wellness program for employees and their families.