About the position
Under supervision and guidance of the manager, the Teller III is responsible for assisting customers in daily processing of financial transactions through exceptional, accurate and prompt service. The incumbent must have superior customer service skills and cash handling ability to provide guidance and assistance to other tellers; Exercises trustworthy service, courtesy, tact and diplomacy in dealing with others; Participates in business development through the attraction of new customers and recognizes additional banking needs of current customers. Self-drive to grow in and develop knowledge and understanding within the bank through various training opportunities in order to best service customers is expected.
Responsibilities
- Consistently deliver phenomenal customer service through aggressive friendliness accompanied by honest, positive and confident behaviors.
- Contribute to the overall branch goals through intentional conversations and relationship building with customers and non-customers in order to determine products/services best suited for their needs.
- Cross-sell all bank products/services; Make appropriate referrals to the proper bank representative.
- Accept deposits, checks for cashing, loan payments, cashier’s checks and cash advances; Request authorization for transactions above assigned limits.
- Examine checks for proper endorsements, verify legality of documents, identify counterfeit currency, and ensure proper account authority for individual completing transaction.
- Ensure proper control of cash drawer with the ability to balance daily.
- Provide guidance to tellers during complex customer situations.
- Successfully complete compliance training; Adhere to internal controls and procedures; Understand and comply with bank policies as well as regulations and laws applicable to your position.
- Maintain customer confidence and protect bank operations through utmost confidentiality.
- May assist with CSR duties (after successfully completing CSR training) as the assigned manager sees necessary - to include processing check orders, ATM or debit card orders, opening/closing accounts.
- Perform any other related duties as may be required or assigned.
- Included in Saturday work rotations.
Requirements
- High school diploma or GED required
- Three (3) years customer service experience required
- Two (2) years cash handling experience, and/or related experience in financial services required
- One (1) year of sales experience preferred
- Knowledge of banking operations preferred
