About the position
The position involves accurately and efficiently processing and recording routine transactions for bank customers, including cashing checks, accepting deposits, withdrawals, and processing loan payments. The role also includes promoting and advising on the bank’s products and services.
Responsibilities
- Accept cash and checks for deposit and check accuracy of deposit slip
- Identify customers, validate and cash checks
- Process cash withdrawals
- Receive and verify loan payments
- Perform services for customers such as ordering checks and bank cards
- Perform specialized tasks such as preparing official checks and money orders
- Record all transactions promptly, accurately and in compliance with bank procedures
- Answer inquiries regarding checking and savings accounts, as well as other bank related products
- Seek to resolve issues and problems with customers’ accounts
- Explain and promote bank products and services to customers
- Identify referral opportunities and make relevant referrals
- Perform end of day balancing of cash and checks in teller cashbox
- Maintain the highest level of confidentiality with all information obtained
- Ensure compliance with all internal controls and established bank policies and procedures
- Adhere to branch safety and security practices and procedures
- Participate in training programs to maintain and acquire additional knowledge and skills
Requirements
- High school diploma or equivalent
- One year cash handling experience
- One year customer service experience
- Good interpersonal, communication and computer skills
