About the position
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Responsible for all In-house Marketing Activities at the site. Primary responsibilities include direct management of In-house Marketing Team, maintaining an acceptable conversion rate of resort occupancy, maintaining an excellent owner experience, and coordination with Resort, Front Line sales, In-House sales and Corporate/Regional In-House Marketing Directors/Managers.
Responsibilities
- Direct management of In-house Marketing Team: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution)
- Maintain total site marketing conversion according to site marketing standards
- Resolve issues pertaining to tour statuses, bookings, coding, etc.
- Order and maintain departmental supplies (collateral material, uniforms, etc.)
- Maintain/reconcile daily tour manifests and arrival reports
- Run daily reports to include, but not limited to Daily Arrival/Conversion/Forecast Reports
- Create team schedules to ensure proper coverage
- Compile data on each team member's performance/commissions and review with agents weekly
- Prepare additional reports deemed necessary by management.
- Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow
- Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
- Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies)
- Submit employee payroll in a timely manner
- Perform other related functions not listed
Requirements
- Timeshare experience in sales and marketing required
- 2 years management or supervisory experience in timeshare
- Must be able to work flexible schedule which includes a rotating combination of days, nights, weekends, and holidays
- Ability to deal with both customers and salespeople
- Ability to focus on details
- Ability to handle simultaneous situations
- Ability to handle departmental problems and situations
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program
- Employee Assistance Program
