About the position
Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay - a company you can be proud to be with. TCGplayer, now a part of eBay, connects hobbyists and hobby businesses: we relentlessly pursue customer-focused innovations to provide the most compelling destination and tools for collectible card game enthusiasts and professional sellers. We're dedicated to serving the global collectible community - millions of buyers and tens of thousands of retailers - representing a $25B hobby market. We are looking for a highly collaborative and motivated UX Designer II to join our Seller Experience Team, a cross-functional group working on one of TCGplayer's top strategic priorities: supporting the success and growth of hobby sellers around the world. Together, you'll look critically at how our product experiences delight our customers while also fitting our business goals. You'll have the opportunity to show your diverse UX background throughout the entire product design process. You will perform agile UX design and usability testing, lead workshops to help teams get to successful solutions, see products through to delivery, and understand how they create more value for our customers.
Responsibilities
- Rapidly prototype, build and ideate on seller tool and product designs informed by user needs, data, business objectives and technical capabilities.
- Serve as subject matter expert on small business hobby and collectible sellers' practices, experience needs, and UX solutions for their long-term success.
- Collaborate within a multidisciplinary team, working closely with engineering, product and business partners.
- Create solutions with the appropriate level of detail and fidelity for every UX phase of the product development life cycle.
- Design for accessibility standards and help to maintain standardized design language systems.
- Work closely with UX Researchers/Strategists on testing protocol, collection and synthesis of customer insights.
- Help create new design processes to improve the quality of products delivered while increasing the speed of delivery.
Requirements
- 5+ years of UX Design experience, including subject matter expertise in designing solutions for small businesses.
- Experience designing tools and workflows for SaaS products, including account registration and management.
- Excellent interpersonal and communication skills.
- Mastery of working within an agile environment and a multidisciplinary team.
- Mastery of standard interactive design tools like Figma and the Adobe Creative Suite.
- Extensive experience in creating end-to-end design solutions.
- Understanding of HTML, CSS and responsive design for Web and Mobile Web.
- Experience conducting user research, with a focus on usability testing and solution mapping.
- Experience leveraging A/B testing tools and analyzing user feedback and activity.
Nice-to-haves
- A deep love of the hobby, gaming, or collectibles space.
- Masters or advanced degree in Design, HCI, or a related field.
- Experience in eCommerce software industry.
