About the position
At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing - travel! As the UX/UI Designer you will contribute to the design of customer friendly, engaging and functional digital experiences that seamlessly bridge the gap between our online and physical retail entities. Create features and products that holistically balance the needs of our customers and the business. In addition to this, you will contribute to the definition and development of detailed customer experience designs from project inception, through to build and launch. The role will also assist with the creation of UX deliverables including scenario mapping, user journeys and workflows, information architecture, wireframes, and interactive prototypes.
Responsibilities
- Conducting user research activities including interviews, contextual enquiries, A/B testing, surveys, and metrics analysis
- Strong knowledge of user-centred design and design thinking methodologies and techniques
- Involve customers and stakeholders in the design process
- Able to plan and conduct UX research to seek insights into customer behaviour and needs
- Able to validate design decisions and concepts with data and user testing
- Identify and troubleshoot UX problems
- Illustrate design ideas using storyboards, process flows, prototypes and UI designs
- Champion Experience Design with organisational stakeholders
- Liaise and present work to get buy-in on project initiatives with internal stakeholders to ensure design solutions meet both customer, consultant, and business requirements
- Work with product managers, product owners and engineers to gather and evaluate requirements
- Collaborate with other designers within the team to ensure consistent customer experience across range of products
- Mentor other designers and contribute to UX team processes and initiatives
Requirements
- 4+ years experience as a UX/UI or Product Designer
- Extensive experience in mobile app UX/UI design
- A proven ability to elevate visual design
- Excellent communication skills to effectively collaborate and manage complex discussions
- Experience with Figma, Sketch, XD or similar
- Experience in both qualitative and quantitative research and analysis
- Experience using and contributing to a design system
- Strong skills in foundational UI design
- Knowledge of mobile platform-specific guidelines (e.g. Apple's Human Interface Guidelines, Google's Material Design)
- Understanding of micro-interactions, animations and motion design to enhance user engagement
Benefits
- Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry
- Development: Individualised, ongoing Learning & Development via communities of practice
- Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life
- Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills
- Access to learning tools such as Udemy for ongoing technical skills development
- Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology
- Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers
- Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
- Brightness of Future: Career opportunities in a network of brands and businesses across the globe
- Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA
- Mental Health: Support and Employee Assistance Program for staff and family
- Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences
- Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
- Sustainability: The protection of our environment is essential to the future of tourism
