About the position
Carnival UK is in search of a UX/UI & Digital Design Manager, who is crucial in supporting our digital direction and nurturing a high-performing team. Carnival UK is building an industry-leading Digital function dedicated to crafting exceptional experiences that delight our guests, fulfil our promise of holiday happiness, whilst driving substantial revenue growth. Our mission is to constantly transform the guest experience through innovative digital solutions, fostering a culture of innovation, agility, and curiosity. We want to empower our teams to deliver exceptional results, and the UX/UI & Digital Design Manager will play a pivotal role in shaping the way we do this. This new and exciting opportunity is responsible for the development, testing and improvement of user-centric journeys across the P&O Cruises product portfolio.
Responsibilities
- Designing & delivering on the P&O Cruises strategic roadmap, vision and backlog, taking ownership of agreed initiatives, online user feedback and business owner relationships, writing high level designs for testing & development.
- Manage the overall user defect identification and quality assurance developments in both compliance and UX.
- Understanding the needs and expectations of users & ensure these are met through the design and functionality of the experience.
- Support the delivery of the agreed product roadmap of features, ensuring relevant subject matter experts (SMEs) are consulted at all stages to make the end result fit-for-purpose, whilst ensuring optimal ROI for our Capital and Operating expenditure.
Requirements
- Extensive experience in UX design and research
- Deep understanding of user design principles
- Experience with user research methods and usability testing
- Knowledge of front-end development and design systems
Nice-to-haves
- Confident leadership and team management skills
- Strong influencing skills and the ability to manage expectations
- Excellent communication and presentation skills.
- Strong analytical skills for interpreting user data
Benefits
- Employee Discounted Cruising plus Friends and Family offers
- Annual bonus
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Contributory Defined Contribution Pension scheme
- Company paid private medical and dental insurance and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Employee-led networks
