About the position
David Weekley Homes is seeking a Warranty Service Representative for new residential construction homes to join our Jacksonville team. This position requires someone who is self-starter, able to work independently as well as work closely with customers, builders, and sub-contractors in a fast paced environment while achieving high levels of customer satisfaction. Warranty Service Representatives (WSR's) resolve warranty calls made by David Weekley Home Owners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSR's are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.
Responsibilities
- Coordinate and schedule repairs with contractors and customers
- Follow up, inspect and insure accurate completion of all repairs
- Hold contractors accountable for results
- Instruct customers on how to maintain their homes as well as communicating what items are not warrantable
- Manage your budget
- Handle multiple tasks, as well as projects within designated timeframes
- Say 'no' when necessary and overcome objections in a professional manner
- Responsible for achieving high levels of customer satisfaction
- Performing minor repairs
Requirements
- A positive attitude and good social/interpersonal skills are essential
- Must be able to deal with and remain calm in confrontational situations and deal with negativity
- Previous experience in the home building industry and/or some home repair experience is helpful
- Previous experience in a customer service environment
- A team player that will be able to work closely with customers, builders, and sub-contractors in a fast paced environment.
Benefits
- Health Insurance - Medical, Dental and Vision
- 401k and discretionary 8% match
- Employee Stock Ownership Plan
- Profit Sharing
- Vacation, Paid Holidays, plus PTO
- New Home Discount for Team Member and Family
- College Scholarship Program
- Community Outreach
- Sabbaticals
- And more!
