Crisis Connections - Seattle, WA
posted about 16 hours ago
About the position
Crisis Connections, in collaboration with Valley Communications Center, the Department of Health and King County Behavioral Health Recovery Division is developing an innovative team of behavioral health crisis responders and essential health & human services professionals with training in telephonic crisis intervention to support 911 call centers. This 911/988/211 Call Diversion project integrates emergency response services (911) with crisis intervention services (988) and health and human services (211). This aims to provide a more comprehensive and coordinated response to emergencies, mental health crises and essential needs support. This position will work closely with multiple teams, across multiple organizations. We are seeking passionate individuals who are dedicated to learning, thrive in changing environments and want to make a positive impact in their community to join this important initiative. Our role is critical to ensure that individuals in crisis receive the support they need, while helping to reduce the strain on law enforcement and the criminal justice system.
Responsibilities
- Responsible for the direct oversight of 911 Crisis Diversion Specialist and general oversight and direction of other staff working during scheduled shifts.
- Responsible for supporting 911 Crisis Diversion Specialist in assessing for risk of harm, mental illness and ensuring that best clinical intervention practices and community resources are implemented.
- Ensures completion of appropriate screening and linkage to Next Day Appointments, Children's Crisis Outreach and Response System, Mobile Crisis Teams, Geriatric Regional Assessment Team, Designated Crisis Responders, and other outreach services for callers.
- Supports the 911 Crisis Diversion Specialist and Information and Referral Specialist staff with ongoing and immediate feedback.
- Ensures that all policies and procedures are followed by staff answering the line.
- Assists 911 Crisis Diversion Specialist in identification of callers who are known to the agency and may have case plans on file.
- Ensure that all calls are documented accurately and completely using the assigned electronic health record.
- Ensure fidelity to risk assessment requirement outline by the 988 Suicide and Crisis Lifeline and resource utilization through AIRS Standards for Professional Information and Referral.
- Ensures that all services delivered are consistent with compassionate, respectful, professional, and recovery-oriented services.
- Contributes to a team atmosphere that is professional, congenial, and respectful.
Requirements
- Master’s degree in psychology/counseling or social work or related field required.
- Mental Health Professional as defined by WAC 246-341-0200.
- Independent or associate licensure in counseling, or social work preferred.
- Experience working with individuals in crisis required.
- Excellent verbal, written, and typing skills required.
- Ability to work effectively with a multi-disciplinary clinical staff in a fast-paced environment required.
- Experience of working within a call center preferred.
- Experience in working with law enforcement, 911 operators, and 1st responders highly preferred.
- Telephone assessment or help line experience preferred.
- Prefer experience in King County Public Mental Health System.
Benefits
- Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers.
- Annual wage increases.
- Generous Paid Time Off & 12 Paid Holidays.
- Discount on ORCA transit pass.
- Free Parking & Flexible Schedules.
- Growth opportunities.
- Self-care tools & weekly check ins with your supervisor.
- Voluntary Benefits.
- Short-term and long-term disability.
- Flexible Spending Accounts (FSA).
- 403B Retirement Plan.
- Gym classes.
