Account Manager (Public Safety - Remote)

Centralsquare Technologies - Lake Mary, FL

Full-time - Mid Level

Remote - Lake Mary, FL

Professional, Scientific, and Technical Services

About the position

The Account Manager role at CentralSquare Technologies is focused on establishing and maintaining long-term relationships with clients in the public safety sector. This position is responsible for promoting and expanding CentralSquare's business within an assigned territory, ensuring client satisfaction, and achieving sales quotas through effective communication and ethical sales practices. The role offers the opportunity to work in a collaborative remote environment while contributing to the mission of building safer, smarter communities.

Responsibilities

• Maintain sales coverage for assigned territory, including selling additional add-ons and cross-sell products to CentralSquare customers.
• Achieve a 12-month sales quota, monitored through regular reviews with management.
• Promote whitespace selling of additional cross-sell products and more complex offerings, typically over the $15k threshold.
• Utilize CentralSquare Value Selling (CSVS) tools throughout the sales cycle after receiving training.
• Document all communications and quotes in Salesforce, maintaining an accurate sales pipeline.
• Engage customers through various communication methods to promote additional product offerings.
• Act as the liaison and main point of contact for group events in the assigned territory.
• Learn and explain CentralSquare product offerings to become a trusted advisor to customers.
• Negotiate and implement contracts, sales orders, and change orders, ensuring proper documentation is in place.
• Engage with the proposals team for any Requests for Proposals (RFPs) received in the territory.
• Provide friendly customer service and engage customer success or support when needed.

Requirements

• Bachelor's Degree required, preferably in Business Administration or a similar focus.
• Minimum of 3-5 years of client-facing sales experience, preferably in software sales.
• Proficient in Salesforce and other MS Office products.
• Ability to learn and adapt quickly in a fast-paced work environment.

Benefits

• Parental leave
• Tuition reimbursement
• Unlimited paid time off