Account Manager (Sports & Subscriptions)

$69,397 - $73,568/Yr

Axs - Las Vegas, NV

Full-time - Mid Level

Las Vegas, NV

251-500 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Account Manager (Sports & Subscriptions) at AXS is responsible for building and maintaining strong client relationships within the live entertainment industry. This role focuses on delivering exceptional service, developing strategic account management plans, and ensuring client satisfaction to drive business growth. The Account Manager will collaborate with various teams to meet client needs and achieve performance goals, while also advising clients on AXS products and services.

Responsibilities

• Establish productive, professional relationships with key personnel across a diverse portfolio of client accounts ensuring the highest levels of client satisfaction resulting in contract renewals
• Facilitate collaboration among company personnel, including support, business development, and management teams, to achieve account performance goals
• Ensure contract compliance, mitigate risk and drive performance to meet and exceed client and company goals
• Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel
• Serve as the lead point of contact for all matters specific to clients within all levels of the client's organization
• Advise and educate clients to ensure a complete understanding and best practices of all AXS products
• Work closely with marketing to manage AXS brand activation in partnership with clients
• Understand, maintain and regularly report client health and business objective metrics
• Work closely with business development to identify prospective clients and support in the sales process

Requirements

• BA/BS Degree (4-year) in Business, Marketing, or a related field
• 2-4 years of related experience in ticketing or live entertainment
• Proficient in using ticketing systems and platforms to facilitate seamless transactions
• Proven experience in account management, or a related field
• Strong interpersonal and communication skills
• Ability to collaborate effectively with cross-functional teams
• Strong organizational and project management abilities
• Proficiency in database management and reporting tools
• Demonstrated problem-solving skills and proactive approach to issue resolution

Nice-to-haves

• Familiarity with the entertainment industry and AXS products

Benefits

• Tuition reimbursement