About the position
We are seeking an experienced and results-driven Account Manager to join our team. This candidate will play a pivotal role in maintaining and expanding our relationships with clients. The role requires someone who enjoys providing exceptional account support, is able to multi-task, and is highly detail-oriented. The role is responsible for working directly with our customers, to provide product and service information and resolve product and service inquiries. Occasional travel to trade shows may be required.
Responsibilities
- Cultivate and nurture strong relationships with existing clients and form relationships with new clients.
- Identify and pursue opportunities for account expansion and upselling.
- Maintain a deep understanding of our product range and industry trends.
- Collaborate with internal teams to resolve any issues related to orders and deliveries.
- Attract potential customers by responding professionally to product and service questions; providing information about other products and value-enhancing services.
- Develop and maintain client relationships through follow up and interaction with client and sales reps.
- Complete follow up communication with clients on order and payment status.
- Resolve product or service issues by clarifying customer concerns through identifying the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure full resolution.
- Maintain financial accounts by processing customer adjustments.
- Provide insights and recommendations of potential products or services to management by collecting customer information and analyzing customer needs.
- Identify opportunities and related risks; assess situation and propose action.
- Collaborate with the sales team to understand client needs and create tailored ecommerce solutions.
- Manage the fulfillment process, ensuring orders are processed accurately and on time.
- Liaison to warehouse contacts insuring timely issue resolution in areas of total inventory, substitutions, and fulfillment.
- Track and manage customer sample requests to hit critical meeting dates.
- Acts as link of communication between key buyers and internal teams.
- Able to navigate multiple customer web portals.
- Has experience processing orders and managing data via EDI platforms.
- Proactively evaluates and confirms customer needs on an ongoing basis.
- Communicates with internal departments to ensure order is processed and shipped following customer guidelines.
Requirements
- Account Management experience preferred.
- Detail-oriented with excellent organizational and problem-solving abilities.
- Ability to thrive in a fast-paced dynamic work environment.
- Some college studies with a Business major or equivalent.
- Strong experience in managing account relationships via phone and email.
- Proficiency with Microsoft products including Word, Excel and Outlook.
- Positive attitude towards client interactions.
- Strong attention to detail and documentation skills.
- Desire to listen, analyze data and resolve conflict.
- Experience working with ERP system (such as X3) a strong plus.
Benefits
- Play a pivotal role in our company’s transformation and growth.
- Maintain work/life balance working for wholesale distribution business.
- Training and career development opportunities.
- 3 weeks paid time off and 7 paid holidays per year.
- Relaxed and collaborative work environment.
- Up to 6% 401k employer contributions.
- Team building company sponsored events.
- Employee discount and bi-annual sample sale.
