Application Support Administrator

About the position

The Application Support Administrator acts as a resource for the IT Service Desk Team which provides infrastructure support to all lines of business at MFA Oil Company. This infrastructure includes desktops, laptops, handhelds, servers, and PC-based point of sale (POS) systems. This role provides research and analysis of technology and process improvement for computer equipment, applications, training, and management of the centralized c-store POS configuration manager system. This role also supports company network administrators for all location-based network communications systems including routers, switches, cabling systems, and telephony systems.

Responsibilities

• Prioritize and coordinate day-to-day work, as well as implementation responsibilities associated with computer systems as needed and approved.
• Coordinate with all stakeholders to manage installations, upgrades, programming, and support needs.
• Identify problems and/or opportunities for improvement with current applications.
• Identify and recommend changes or upgrades as needed to enhance performance and/or resolve issues with current computer and point of sale solutions.
• Administer any/all retail server and workstation systems.
• Provide remote administration, implementation and management of all distributed systems in a large geographic footprint.
• Support all software/hardware/server systems and peripheral systems including being an after-hours emergency call escalation resource.
• Work with management team to design/update layout of point-of-sale system(s) and keep current with updates.
• Collaborate with Engineering Operations in designing, configuring, and maintaining LAN-based and WAN-based networks.
• Manage, implement and troubleshoot all telephony systems in collaboration with Engineering Operations.
• Travel to remote sites or training as needed, including overnight, not to exceed 25% travel.
• Helpdesk support and Tier II break/fix support as needed.
• Mentor other team members; document processes and procedures and knowledge transfers.
• Coordinate, track, and report on the progress of work assignments and/or projects.
• Stay current and inform management of any and all industry information regarding POS issues.
• Develop and maintain current job knowledge by participating in educational opportunities.

Requirements

• High school diploma or equivalent.
• Three years of experience in IT support.
• Basic knowledge of networking systems.
• Strong proficiency with MS Office Suite to include Microsoft Excel, Power Point and Word.
• Excellent analytical, organizational, and creative problem-solving skills.
• Excellent customer service and written and oral communication skills.
• Understand the need for change management and a structured system for technological implementations and management.
• Availability for on-call rotation for emergency work when the need arises before and after standard scheduled hours of work.
• Ability to lift, reach, stoop and or bend to retrieve products and supplies weighing up to 40 lbs.
• Ability to speak, read, write, and understand the English language.
• Ability to meet company requirements, including successful pre-employment background and drug test.
• Legal authorization to work in the United States.
• Complete three Service Desk Core training classes and one Optional training class within one year after hire.

Nice-to-haves

• Associate’s degree in computer science or a technology related field.
• Experience communicating effectively on a departmental and cross-departmental basis.
• Strong IT technical knowledge, including networking, OS, and application support.
• Project Management experience implementing technology in a business environment.
• Ability to think outside the box and research solutions to difficult problems.
• Ability to work and keep on schedule with minimal supervision.
• High attention to detail and accuracy.
• Ability to meet work at a fast pace and deadlines with a high degree of time management skills.
• Experience in retail operations.
• Experience with fueling systems.
• Working knowledge of basic accounting principles.
• Ability to grasp new concepts quickly.
• Ability to maintain the confidentiality of sensitive information.
• Ability to accept and embrace accountability and be comfortable working in a strong team environment.
• Ability to work well with others.
• Ability to set priorities and goals and develop plans for achieving them.

Benefits

• Competitive wages.
• Paid time off and paid company holidays.
• Profit sharing and/or performance incentives.
• 401(k) plan with a company match.
• Health benefits including medical, dental, vision, life insurance, and short- and long-term disability.