Assistant Community Manager - LIHTC - The Exchange at Gateway

$45,760 - $45,760/Yr

Quality Management Group - El Monte, CA

Full-time - Entry Level

El Monte, CA

Real Estate

About the position

The Assistant Community Manager plays a crucial role in supporting the Community Manager in overseeing the administration, compliance, and maintenance of the property. This position focuses on maintaining high occupancy rates, ensuring compliance with regulations, and fostering positive relationships within the community. The role requires proactive engagement and effective communication to enhance resident satisfaction and operational efficiency.

Responsibilities

• Ensure resident files and Yardi data are maintained in accordance with Compliance and Property Management policies and regulations.
• Review, process and approve all resident notices pertaining to recertification.
• Assist in maintaining property waiting list in accordance with the properties' Tenant Selection Plan.
• Process applications for housing in accordance with properties' affordable housing covenants.
• Assist in processing annual re-certifications within established timelines.
• Assist in marketing and advertising for vacancies in accordance with properties' Affirmative Fair Housing Marketing Plan.
• Visually inspect grounds, buildings, and apartment units on a regular basis between annual inspections.
• Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy and that move-in dates are met.
• Assist in showing available units and maintaining general office and resident files.
• Take a proactive role in shopping the competition and marketing.
• Record traffic in software program daily and follow up with Guest Cards or a 'Thank-You' response within twenty-four (24) hours of the visit with the prospect.
• Assist Community Manager with legal proceedings.
• Prepare deposits for banking and post resident payments into Yardi within timelines established by management.
• Keep resident ledgers accurate and work diligently with accounting to resolve any errors.
• Assist in preparing deposits for banking and making daily bank runs.
• Assist Community Manager in preparing management required month end reports and in annual budget preparation.
• Maintain positive relationships with internal departments and respond to all resident complaints in a timely and professional manner.
• Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.

Requirements

• Valid California driver's license required.
• Experience in a similar role required.
• LIHTC experience required.
• Minimum of a high school education or equivalent.
• Minimum one to three years working in a position with comparable responsibilities.
• Minimum one to two years working in a customer service environment.
• Basic math principles including the ability to work with a calculator.
• Proficient in English language in verbal and written communications.
• Computer literacy in Outlook, Word, Excel, and the Internet.

Nice-to-haves

• Experience with Yardi property management accounting software is preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance