Assistant Service Advisor

$50,000 - $60,000/Yr

National Indoor Rv Centers - Lawrenceville, GA

Full-time - Entry Level

Lawrenceville, GA

Warehousing and Storage

About the position

The Assistant Service Advisor plays a crucial role in supporting the Service Advisor by delivering exceptional customer service, managing customer inquiries and complaints, and coordinating service appointments. This position also involves assisting Service Technicians by ensuring they have the necessary resources to perform repairs efficiently. The role offers a base salary plus commission, with average yearly earnings ranging from $50,000 to $60,000.

Responsibilities

• Assist Service Advisor in managing customer inquiries, complaints, and service appointments
• Greet customers in a professional and friendly manner, listen to their concerns and advise them on necessary repairs or services
• Schedule and coordinate service appointments, ensuring that the Service Technicians have adequate time and resources to complete repairs
• Assist with creating service orders and work orders, entering vehicle and customer information accurately into appropriate systems
• Communicate with Service Technicians to ensure they have the necessary parts, tools, and resources to complete repairs efficiently
• Follow up with customers to ensure their satisfaction with service and repairs, and address any concerns or issues
• Assist in maintaining accurate records of service and repairs, including customer information, parts used, and time spent on repairs
• Assist with managing inventory of parts and supplies, ensuring that necessary parts are available for repairs and ordering new parts as needed
• Maintain a clean and organized work area, including the service desk, waiting area, and service bays
• Comply with company policies and procedures, as well as local, state, and federal regulations

Requirements

• Valid driver's license without suspensions in the past 3 years
• Previous experience in automotive service or RV service in a lead or supervisory capacity
• Strong communication and customer service skills, with the ability to handle inquiries and complaints in a professional and friendly manner
• Detail-oriented and organized, with the ability to manage multiple tasks and prioritize effectively
• Knowledge of RV systems and repairs preferred
• Familiarity with service software and databases preferred
• Professional presence and appearance

Benefits

• Medical, Dental, and Vision - Available 1st of the month following start date
• Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
• 401K (after 90 days of employment)
• Over 100 hours of PTO in the 1st year
• 4 paid Holidays and 40 hours of Floating Holiday
• Industry leading pay
• Brand new facilities
• Advancement opportunities