About the position
We are seeking a passionate Assistant Store Manager (ASM) to join our team. As a key member of our team, you will play a vital role in enhancing our customers' beauty experiences by supporting the team and by providing exceptional service, in-depth product knowledge, and expert beauty advice. As a Bluemercury ASM you drive sales and optimize customer service throughout your client interactions while building relationships. You are a beauty advocate who consistently role models a best-in-class service experience by assisting our clients and meeting their beauty needs and by empowering your team to exceed clients’ expectations. Your keen awareness of current trends and ability to connect with others makes you an essential colleague on the Bluemercury team.
Responsibilities
- Facilitate consistent team and individual communication to ensure collective knowledge to all members of the team and business partners.
- Exemplify our client-first service model in all interactions, hyper-personalize your approach to building relationships with colleagues, clients, and visitors.
- Nurture relationships to build trust with our clients, collaborate with the team to provide best-in-class service, and bring innovative ideas to create incremental revenue opportunity.
- Execute all operational tasks with proficiency, advocate for knowledge-sharing and teamwork between all team members to support inventory control, cost minimization, and profitability.
- Build and maintain strong, personalized relationships with customers; provide a welcoming and inclusive atmosphere for all clients and colleagues.
- Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances.
- Offer tailored product recommendations based on individual client needs, preferences, and skin types.
- Drive sales through effective communication of product benefits and promotions.
- Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
- Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
- Collect customer feedback on products and services, providing insights to the management team for continuous improvement.
Requirements
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- Strong interpersonal and communication skills; ability to connect with colleagues and clients to share knowledge and strengthen relationships.
- Passion for beauty and staying updated with the latest trends and products.
- Flexible availability, including days, evenings, weekends, and holidays.
- Critical thinking, strategic partnerships, results-driven action.
- Resourceful and able to adapt quickly to changing priorities.
- 1-2 years of retail supervisory experience is required, beauty industry preferred.
- Advanced authority and expertise in a specific brand is preferred.
Benefits
- An inclusive, challenging, and refreshingly fun work environment.
- Empowerment to perform impactful work with tangible results.
- Competitive pay; including commission and bonus opportunities.
- Merchandise discounts and gratis.
- Paid time off (PTO) for full time hourly employees.
- Coverage across medical, dental, vision, and 401K.
- Advancement opportunities and mentorship to grow your career.
- Employee Assistance Program (mental health and financial literacy resources).
- Colleague Resource Groups (CRGs), give-back/volunteer opportunities.
