Associate Mako Product Specialist- Denver, CO

About the position

Develops the skills and certifications necessary to optimally perform in this technical and clinical role. Gains hands-on training and experience on the use of Stryker’s Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes. Provides clinical product support to all end users and provides on-site guidance and assistance during surgical procedures. Resolves technical product and service issues as needed. Provides training, ongoing in-services, and customer education to assigned account(s).

Responsibilities

• Complete Mako 101 and 201 training for all robotic-assisted surgery applications.
• Obtain certification for each application needed to perform independent case coverage.
• Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
• Complete Stryker Learning Management System (SLMS) assignments on an ongoing timely basis.
• Build knowledge of Stryker implants, instrumentation and applicable clinical benefits.
• Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning, implant sizing and positioning.
• Observe and apply practices used to train and guide surgeons and hospital staff in robotic-assisted surgery.
• Build troubleshooting skills to solve technical issues related to the robot.
• Collaborate with Education and Field Service teams to learn basic technical components of the robot.
• Shadow and assist in day to day coordination of accounts and necessary tasks to support scheduled robotic procedures.
• Successfully complete supervised cases needed to obtain full certification for each application.
• Develop knowledge of hospital and account preferences to meet or exceed customer expectations.
• Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
• Manage inventory, instrumentation, and total case preparation.
• Ensure all cases are planned and reviewed with associated surgeons prior to scheduled surgeries.
• Learn and complete all necessary account administration duties (e.g. Case Tracker daily updates, PER process - Product Experience Report, RMA process - Return Material Authorization, case billing and closure).
• Provide prompt and accurate complaint reports per quality and compliance system requirements.
• Assist in product demonstrations and lab logistics to service sales, marketing and potential customers.
• Build collaborative relationships with internal sales team members to achieve business objectives.
• Support the execution of the sales plan to grow product utilization and increase volume with current and potential surgeons.

Requirements

• 1 year of relevant work experience preferred.
• Previous experience in a sales or technical product environment preferred.
• Previous experience in the healthcare industry preferred.
• Demonstrated understanding of customer service principles and how decisions impact customers and our business.
• Demonstrated focus on the details, outputs and deliverables that have a strong customer impact.
• Demonstrated ability to work productively in the face of ambiguity or uncertainty.
• Demonstrated ability to work collaboratively, communicate and build positive relationships that foster a sense of teamwork.
• Demonstrated aptitude in technical skills and technology systems and administrative procedures (e.g. ERP software, Office Suite, file processing and record management).
• Valid drivers’ license with good driving record required.
• 4-year degree or equivalent.

Benefits

• $58,000 - $81,000 salary plus bonus eligible + benefits.
• Individual pay is based on skills, experience, and other relevant factors.