Associate Product Support Rep

About the position

TransCore (TRN), a subsidiary of ST Engineering, is hiring three (3) Associate Product Support Representatives to join our team in Orlando, Florida. This position is for a dedicated contract Product Support Representative in a 24/7 operation. Responsibilities include providing customer service and product support via telephone, fax, online chat, and email for TransCore products and services. The role involves managing customer information, providing account retention, troubleshooting customer problems, and documenting issues in the Maintenance Online Management System (MOMS) and help desk application. This role ensures service requirements are protected and accounted for in accordance with set standards.

Responsibilities

• Provide customer service and product support via telephone, fax, online chat, and email for TransCore products and services.
• Manage customer information and provide account retention.
• Troubleshoot customer problems and document issues in the Maintenance Online Management System (MOMS) and help desk application.
• Ensure service requirements are protected and accounted for in accordance with set standards.

Requirements

• PC literate; Windows, Microsoft Office
• Troubleshooting skills
• Customer service skills
• Good writing and verbal skills
• Data entry, communication, and mechanical skills
• Shift work as required (1st, 2nd, or 3rd shifts)
• High School diploma or GED required

Nice-to-haves

• Familiarity with toll systems maintenance, repair, and system administration (not required)
• Linux OS, A+ certification (desired but not required)
• Post-High School education preferred