About the position
As an Automation Digital Product Mgr within the Automation Team, you will play a crucial role in evaluating and supporting the development of automation opportunities from inception to implementation. By collaborating with diverse business groups across the enterprise, you will evaluate potential automation initiatives and gather detailed requirements and testing plans. This approach will enhance operational efficiency and improve satisfaction for both members and clients. In this position, you will be supporting the entire lifecycle of automation opportunities, from evaluation and design to execution and delivery. Your expertise will contribute to the collaborative efforts of all automation resources, ensuring the creation of effective and innovative solutions. A strong understanding of complex processes is essential for defining and implementing industry-leading automation strategies that significantly enhance the customer experience.
Responsibilities
- Support the feasibility assessments for potential automation opportunities, analyzing business needs to identify areas for improvement and optimization.
- Gather and document feasibility artifacts, including problem statement, scope of automation, business requirements and process flows ensuring alignment with business objectives to facilitate informed go/no-go decision-making.
- Identify additional potential opportunities for automations.
- Estimate the time required for supporting automation solutions including requirements gathering and testing efforts.
- Collaborate with technical teams to evaluate the complexity and feasibility of proposed automation initiatives.
- Support the automation team throughout the opportunity lifecycle, from initiation to deployment, by gathering detailed requirements, testing the solution and supporting the end-to-end process.
- Maintain timely communication with stakeholders regarding requirements gathering progress and testing status and necessary adjustments.
- Provide ongoing support to both business and automation teams throughout the entire opportunity lifecycle.
- Facilitate collaboration among cross-functional teams to ensure successful implementation and adoption of automation solutions.
- Establish metrics and KPIs to measure the success and impact of implemented automation solutions.
- Conduct post-implementation reviews to assess outcomes and identify areas for further improvement.
- Stay informed about industry trends and best practices in automation and product management.
- Advocate for a culture of continuous improvement within the organization, encouraging feedback and fostering innovation.
Requirements
- Over 5 years of business analysis experience supporting automation products, specializing in RPA and related automation technologies.
- Expertise in process analysis, digital transformation, and optimization, with a focus on conducting feasibility assessments and identifying automation opportunities.
- Experienced in Agile/Scrum methodologies and software development practices, utilizing tools like Azure DevOps and JIRA.
- Exceptional verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Demonstrated passion for continuous learning and improvement, with a solid understanding of change management principles.
Nice-to-haves
- Proficient in process mapping and skilled in utilizing tools such as Power BI.
- Holder of key certifications, including Business Analysis, RPA or Agile methodologies.
- Extensive experience in sectors where RPA is widely adopted, including finance, healthcare, and manufacturing.
Benefits
- Affordable medical plan options.
- 401(k) plan (including matching company contributions).
- Employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs.
- Confidential counseling and financial coaching.
- Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance.
