Automotive Service Advisor

$200,000 - $200,000/Yr

Sheehy Auto Stores - Richmond, VA

Full-time

Richmond, VA

11-50 employees

Motor Vehicle and Parts Dealers

About the position

The Automotive Service Advisor at Sheehy Lexus Of Richmond plays a crucial role in ensuring customer satisfaction by acting as a liaison between customers and service technicians. This position requires a strong focus on customer service, effective communication, and the ability to manage service appointments and repairs efficiently. The ideal candidate will be skilled in understanding customer needs and providing accurate information regarding vehicle services and repairs.

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and articulate repair needs to technicians
• Present recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adhere to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of the progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs to customers
• Handle minor customer concerns and complaints
• Keep the Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards

Requirements

• Previous experience as a Service Advisor is preferred
• Reynolds & Reynolds or similar DMS proficiency preferred
• Must have strong customer communication skills both in-person and on the phone
• Strong organizational skills
• Must be able to manage in a fast-paced work environment with limited supervision
• Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
• Authorized to work in the USA
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
• Must have a valid driver's license

Benefits

• Health, Vision, and Dental Insurance
• Paid Maternity & Paternity after one year of employment
• Paid Training
• Career Advancement
• 401(K) and profit sharing
• Compensation based on experience and performance: $50K up to $200K!