About the position
Big O Automotive Technicians diagnose, recommend and perform automotive repairs in an accurate and timely manner in accordance with all company programs, policies, and procedures. Big O Automotive Technicians are titled based on ASE or equivalent certification: Automotive Technician A – 4 or More ASE Certifications, Automotive Technician B – 1-3 ASE Certifications, Automotive Technician C – No ASE Certifications. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.
Responsibilities
- Perform all brake, front end and alignment maintenance as well as mechanical work in accordance with all company programs, policies, and procedures
- Properly diagnose and repair all customers’ vehicles, performing quality control of all shop functions
- Train and coach other employees in accordance with all company programs, policies and procedures as directed
- Maintain the orderly flow of customer service assignment to ensure productivity
- Extend Big O’s Extra Care Services to all customers
- Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
- Work with store management to ensure the successful accomplishment of budgeted service-related quotas
- Ensure that all appropriate information for completed work is given to the counter personnel for inclusion in final invoicing
- Utilize the company outside purchase program to ensure maximum profitability
- Timely complete daily Today’s Class Technician and other required training
- Ensure the consistent execution of the vehicle inspection program
- Achieve established service, sales and productivity goals
- Assist in the organizing, documenting, and processing of all adjustments and core credits
- All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures.
Requirements
- 18 years of age or older
- Minimum of two years of experience as a lube/tire/service technician
- Current Motor Vehicle Inspection License (for Missouri based stores)
- Ability to learn new concepts and use technical materials
- Ability to consistently operate a computer and other office productivity machinery
- Ability to safely operate automatic and manual transmission vehicles
- Ability to exchange accurate information with customers
- Ability and willingness to work with hazardous materials
- Ability to consistently work in outdoor weather conditions
- Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
- Vision, hearing, speech, and the ability to detect odors
- Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds
- Valid driver’s license
- Availability to work holidays, weekends, and after regular business hours as needed
- Ability to speak, read, write, and understand the English language to communicate with customers, coworkers, and supervisors
- Ability to meet company requirements including successful pre-employment screenings
- Legal authorization to work in the United States of America
Nice-to-haves
- High school diploma or GED equivalent
- Two or more years of experience in an automotive shop environment
- ASE certifications
- Ability to work both independently and in a team environment
- Ability to work at a fast pace
- Strong verbal communication skills
- Sales abilities
- Ability to prioritize and plan work activities using time efficiently
- Management of multiple tasks and projects
- Ability to perform detail work with accuracy
Benefits
- Competitive wages
- Paid time off
- Paid company holidays
- Profit sharing and/or performance incentives
- Health benefits including medical, dental, vision
- Employee assistance program
- Company-paid life insurance
- Short- and long-term disability
- 401(k) plan with a company match offering pre-tax and Roth options
