About the position
The Back Office Technician is responsible for performing a variety of patient care, office, and laboratory duties. The Back Office Technician prepares patients for examination and assists other optical professionals in providing treatment to the eyes.
Responsibilities
- Ensures a positive and professional environment where patients feel comfortable; prepares patients for treatment and assists doctors.
- Collects and documents the patient’s chief complaint.
- Verifies patient’s ocular and medical health history. Documents any medications patient is taking.
- Obtains consents from patients. Ensures patients read and sign the consents.
- Performs Refractions.
- Administers basic Visual Acuity (VA) assessments.
- Performs intraocular pressure (IOP) tests with a Tonopen unit.
- Takes Fundus photos.
- Administers a Visual Field (VF) test.
- Performs Flourescein Angiogram (FA) procedures.
- Performs Indocyanine Green Angiography (ICG) procedures.
- Administers topical ophthalmic and dilation medications to patients.
- Maintains a clean, sterile, and stocked exams rooms.
- Provides written instructions and/or patient education materials for the patient to review at home. Ensures patient understands all instructions.
- Provides accurate documentation and summarization of an ocular examination, while maintaining patient flow and communication regarding appointment status.
- Files patient forms and updates information in CareCloud/EMR system.
- In some clinics, may be required to drive patients in a company-provided vehicle.
- Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
- Keeps commitments and keeps direct supervisor informed of work progress, timetables, and issues.
- Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
- Other duties as assigned by management.
Requirements
- High School education, GED or equivalent.
- Valid driver’s license and automobile insurance.
- Ability to travel to other clinics as assigned.
Nice-to-haves
- Experience in the Ophthalmic or Optometric Industry.
- Experience as a Back Office Technician.
- Certified Ophthalmic Technician (preferred).
- Certified Ophthalmic Assistant (preferred).
- Valid Driver’s License may be required based on clinic location(s).
