BAKERY/LEAD CLERK

Pick And Save - Kenosha, WI

Full-time

Kenosha, WI

Building Material and Garden Equipment and Supplies Dealers

About the position

The position involves backing up the department manager and ensuring the smooth operation of the department in their absence. The role requires mastering the Standard Operating Procedures (SOPs) related to merchandising, order guides, scheduling, and customer service, while also contributing to profit and people development. The candidate is expected to embody the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Backup the department manager and oversee the department in their absence.
• Master the Standard Operating Procedures (SOPs) including merchandising, order guides, and scheduling.
• Contribute to profit and people development.
• Provide excellent customer service by welcoming, serving, and assisting customers.
• Ensure proper staffing to meet service levels and efficient labor utilization.
• Operate equipment according to company guidelines.
• Communicate effectively with customers and respond to inquiries in a timely manner.
• Follow opening/closing procedures according to SOPs.
• Adhere to storage and code dating SOPs for all products.
• Ensure timely price changes and in-store transfers in the manager's absence.
• Remove and dispose of unsellable products from the department.
• Follow merchandising guidelines including display models and signage.
• Monitor temperature and placement of products in coolers and freezers.
• Oversee product portion control to meet SOPs.
• Ensure adherence to receiving procedures in the manager's absence.
• Proof, bake, glaze, top, and thaw products according to SOPs.
• Perform stocking duties ensuring correct placement and refilling of products.
• Comply with food safety, sanitation, and safety regulations according to health codes.

Requirements

• High school diploma or general education degree.
• 1+ years of retail experience or equivalent combination of education and experience.
• Effective interpersonal and customer service skills.
• Friendly, approachable, and outgoing demeanor.
• Sound judgment and decision-making skills.
• Strong math skills including basic algebra and geometry.
• Ability to read and interpret documents such as training manuals.
• Good oral and written communication skills.
• Ability to speak effectively to groups of customers and employees.