Banquet Captain

Hartland, WI

About the position

The Banquet Captain is responsible for overseeing the smooth and efficient operation of banquet events, ensuring that all aspects of service exceed guest expectations. This role involves leading a team of servers and event staff, coordinating with kitchen and management teams, and ensuring the timely and accurate delivery of food and beverage service during events. The Banquet Captain ensures that all guests receive exceptional service while maintaining the highest standards of professionalism, organization, and attention to detail. The position requires strong leadership, communication, and problem-solving skills to ensure seamless event execution and to provide an outstanding experience for clients and guests.

Responsibilities

• Leads service teams ensuring service standards are met and or exceeded with all guests.
• Assists with the training of new team members that will be serving ensuring the highest service levels are upheld.
• Assists in the setting of the room, buffets and back of house in order to ensure the team is able to function effectively.
• Attends Catering meetings when necessary to ensure proper communication with the team.
• Identifies and addresses guest concerns in a courteous and timely manner.
• Reports quality issues, identifies training needs and assists in the implementation of training to improve results.
• Ensures a clean and safe work environment. Assists in maintaining department adherence to all health regulations.
• Works with other Banquet Captains to ensure all clean-up functions are handled properly for the unit.
• Participates in large events in off site locations helping with logistics and other concerns as necessary.
• Work along management to assist back of house organization and cleaning to ensure operations are set-up for success.
• Assists management with closing tasks and reports to ensure proper revenues and par levels.
• All Other Duties as Assigned

Requirements

• Must be at least 18 years old.
• Highly organized and self-directed.
• Excellent project management skills and ability to delegate jobs to staff.
• Ability to work in fast-paced, changing environment.
• Provides feedback to the team sharing the feedback with leadership.
• High school diploma or GED required.
• 1-2 years of experience in a Supervisor role highly preferred.
• 1 year of serving experience required.