Block Advisors Receptionist

H&R Block - Belmont, MA

Full-time - Entry Level

Belmont, MA

Professional, Scientific, and Technical Services

About the position

The Block Advisors Receptionist at H&R Block plays a crucial role in providing exceptional client service by greeting clients, answering phones, and ensuring their needs are met. This seasonal position focuses on building strong client relationships and supporting tax professionals in delivering outstanding service. The role is integral to creating a welcoming environment and enhancing the overall client experience.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients according to their preferences
• Help ensure all client needs have been met during service, whether in person, over the phone, or virtually
• Maintain office cleanliness and organization of resources with team members
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

Nice-to-haves

• Sales/marketing experience

Benefits

• Employee Assistance Program with Health Advocate
• Wellbeing program, BetterYou, to help build healthy habits
• Neurodiversity and caregiver support available
• Various discounts on everyday items and services
• Medical Coverage
• 401k Retirement Savings Plan
• Employee Stock Purchase Plan