About the position
H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Responsibilities
- Provides superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections
- Prepares, packages, and merchandises fresh product effectively
- Slices, packages, labels, rotates, and culls products for poor quality
- Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
- Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
- Cleans and sanitizes display cases
- Operates / maintains equipment properly
- Complies with H-E-B food safety and sanitation standards
- Complies with department / Store operating procedures
- Records production and shrink to aid in production planning (Bakery)
- Assists in technical areas as needed (e.g., baking, frying, and decorating) (Bakery)
- Culls bakery products for poor quality, expiration dates (Bakery)
- Takes care of service counter Customers (Deli)
- Uses ordering system applications (Deli)
- Uses Fresh Production Planner (Deli)
- Performs inventory management processes (MSI, PAW) as required (Deli)
- Ensures catering orders are prepared and ready in time for Customer pickup (Deli)
- Performs all sanitation and maintenance tasks for Deli slicers (Deli)
- Serves / packages products at customer's request (Prepared Foods)
- Educates customers on preparation / reheating instructions of prepared foods (Prepared Foods)
- Prepackages condiments (sauces, dressings) for prepared food items (Prepared Foods)
- Cuts, slices, dices, chops, food in preparation for chef (Prepared Foods)
Requirements
- Minimum age 18 (mandatory)
- High school diploma, or equivalent
- Completion of Company Orientation, and food safety and sanitation training upon hire
- Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
- Strong customer service skills
- Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills
