About the position
The position involves providing customer service by receiving and recording cash and charge payments for goods and services provided by the store. The role requires greeting customers, answering their questions, and providing information on store merchandise. The employee will also be responsible for establishing prices, computing totals of transactions, and processing various forms of payment. Additionally, the employee will maintain a clean and orderly checkout area, assist with merchandise returns, and resolve customer complaints in a courteous manner.
Responsibilities
- Greet customers entering the store.
- Answer customers' questions and provide information on store merchandise.
- Establish or identify prices of goods, services, and tabulate bills using calculators, cash registers, or optical price scanners.
- Compute and record totals of transactions.
- Receive payment by cash, check, credit card, voucher, or automatic debit.
- Validate check payments by requesting driver’s license information.
- Issue receipts, refunds, credits or change due to customers.
- Bag or box merchandise for customers.
- Offer customer carry-out service at the completion of transactions.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Maintain clean and orderly checkout areas.
- Process merchandise returns and exchanges.
- Request information or assistance using paging system.
- Resolve customer complaints in a courteous manner and involve supervisor when necessary.
- Sort, count, and wrap currency and coins.
- Weigh items sold by weight to determine prices.
- Recommend accessory items or related merchandise when appropriate.
- Assist in investigations to resolve any register or transaction out-of-balance problem.
- Assist in stocking shelves and marking prices.
- Answer telephone.
- Other duties as assigned by store management.
Requirements
- Proven work history in providing customer service.
- Ability to calculate numbers, correct entries, and utilize computer system.
- Ability to effectively communicate information, policies, and/or procedures in a manner easily understood by the customer.
- Ability to maintain confidentiality of records and information.
Nice-to-haves
- High School diploma, GED or equivalent experience preferred not required.
