Customer Service/Collections: Office Employee Class III

About the position

Coordinates the production steps necessary to submit accurate and timely bills to third party and private payers, monitors and follows up on all outstanding account balances, collects accounts in a timely manner while adhering to the NMHC Credit Policy, posts customer and third party payments to the accounts receivable, reviews remittance, advises and provides customer service to customers/customer groups in the resolution of customer accounts. Partners with the appropriate staff and departments to ensure optimal working relationships. Variation of duties may result based on the assigned area(s).

Responsibilities

• Coordinate the production steps necessary to submit accurate and timely bills to third party and private payers.
• Monitor and follow up on all outstanding account balances.
• Collect accounts in a timely manner while adhering to the NMHC Credit Policy.
• Post customer and third party payments to the accounts receivable.
• Review remittance and provide customer service to customers/customer groups in the resolution of customer accounts.
• Partner with appropriate staff and departments to ensure optimal working relationships.

Requirements

• High school graduate or equivalent (i.e., GED) required.
• Two years credit and collections experience required in a health care environment.
• Minimum one year multiple payer medical billing experience required in a health care environment.
• Minimum one year cash application (posting) experience required (will accept two years billing experience).
• Coding certificate preferred (NMTS) for Coding positions only.
• Knowledgeable of and skill in using computer billing software.
• Knowledgeable of industry standards and payer requirements.

Benefits

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members