The Travel Corporation (TTC) - Cypress, CA
posted about 16 hours ago
About the position
We are driven by service through PASSION, PEOPLE & PURPOSE. We have been making travel matter for over 100 years. TTC is a team with a shared goal of delivering exceptional travel experiences that make a positive difference. We are leading the way in responsible travel, enjoy sharing rich local experiences, and are dedicated to making sure travel is easy and enjoyable. Our guests are at the center of everything we do: every trip we plan, every trip we run, and every decision we make. We go above and beyond, and we make sure that what matters to our guests, matters to us. At TTC, we create transformative travel experiences that fulfil that deep-seated urge for connecting and learning. If you wake every morning with the desire to share your love of travel with others, we would like to welcome you on board as a Customer Service Representative to support our Family of Brands and begin your career in travel.
Responsibilities
- Amaze our guests at every touchpoint, including inbound calls, chats, and emails.
- Exceed guests' expectations of friendly, efficient, and helpful service.
- Develop a quest for knowledge to understand the brands and locations we represent.
- Identify, research, and resolve issues to utmost customer satisfaction.
- Partner with your manager and teammates to meet individual and overall service goals.
- Be proactive in keeping up with relevant product updates and trainings.
- Build, develop, and cultivate relationships with repeat guests, travel partners, and colleagues.
Requirements
- Desire to anticipate, recognize, and exceed guests’ needs.
- Attention to detail to ensure quality and accuracy.
- Enthusiastic attitude ready to tackle challenges.
- Ability to maintain focus while prioritizing multiple tasks.
- Tech-savvy and willing to learn new software programs.
- High standards and accountability for work.
- Flexibility to adapt quickly to a fast-paced environment.
- Availability to work overtime as required.
- Availability to work any shift during business hours including evenings and weekends.
- TICO (Travel Industry Council of Ontario) certification required within first 60 days of employment.
Nice-to-haves
- Experience in customer service or travel industry.
- Familiarity with travel booking systems.
Benefits
- Annual travel credit of $1,250 after the first year.
- Two weeks a year to work from anywhere in the world.
- Global training calendar with virtual, in-person, and e-learning courses.
- $3,000 per year for external learning and development courses.
- Two paid workdays each year to volunteer.
- 401k retirement plan.
- Comprehensive health benefits.
