Customer Service Representative

About the position

Join Our Dynamic Team as a Customer Service Representative at Fidelity Bank & Trust in our East Region offices in our Guttenberg branch! Are you looking for an engaging and dynamic opportunity in the banking industry? Look no further! We are currently seeking a motivated individual to join our team as a Customer Service Representative. As a vital member of our organization, you will play a key role in delivering exceptional customer service and providing financial solutions to our valued clients. Fidelity Bank & Trust offers a nice career path within the Customer Servicing area of the bank.

Responsibilities

• Interact with customers in a courteous and professional manner, assisting with transactions, inquiries, and account maintenance.
• Accurately and efficiently process various financial transactions, including deposits, withdrawals, and transfers.
• Stay informed about our products and services to effectively educate customers and recommend appropriate solutions to meet their financial needs.
• Adhere to all regulatory and compliance guidelines to ensure the security and confidentiality of customer information.
• Work collaboratively with colleagues to achieve team goals and contribute to a positive work environment.

Requirements

• Customer service experience
• Excellent customer service and communication skills
• Bank teller/financial institution experience is preferred.
• Knowledge of banking procedures, policies, and regulations is a plus.
• Proficiency in handling cash and conducting financial transactions
• Ability to work in a fast-paced environment with attention to detail and accuracy
• Familiarity with Microsoft Office Suite.
• Willingness to learn and a suitable personality for the role.

Benefits

• Exciting Growth Opportunities: Take your career to new heights with our commitment to professional development and advancement within the Customer Service field.
• Collaborative Environment: Work alongside a supportive team that values collaboration and teamwork.
• Competitive Benefits: Learn about your benefits offered to part-time employees.
• Innovation Culture: Be part of an organization that embraces innovation and stays ahead in the ever-evolving banking industry.