Customer Service Technical Specialist (Support Software Engineer) - Hybrid R0050711

Wolters Kluwer-posted 4 days ago
$76,350 - $105,700/Yr
Full-time • Mid Level
Hybrid • Kennesaw, GA
Web Search Portals, Libraries, Archives, and Other Information Services
Craft a resume that recruiters will want to see with Teal's resume Matching Mode
Track Jobs with Teal

Enablon is seeking a Customer Service Technical Specialist (Support Software Engineer) to join our Sustainment team. In this client-facing role, you will provide post-deployment support for our enterprise customers, ensuring reliable performance and continuous improvement of their Enablon platform. Our clients span multiple industries and regions, each with unique system setups and tailored configurations-requiring strong problem-solving skills, adaptability, and attention to detail. Work Arrangement: Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon.

  • Deliver post-deployment technical support for Enablon's enterprise platform, analyzing and resolving incidents.
  • Perform advanced troubleshooting across application layers to resolve moderately complex issues.
  • Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs.
  • Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency.
  • Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders.
  • Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks.
  • Update and maintain technical documentation, including known issues and investigation summaries.
  • Provide refresher training and coaching to customers and assist in onboarding new team members.
  • Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts.
  • Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction.
  • Maintain current knowledge of emerging platform features, configurations, and support best practices.
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field with at least 4 years of relevant experience; OR Master's degree with at least 2 years of relevant experience.
  • Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS.
  • Solid understanding of enterprise application architecture and cloud-based systems.
  • Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor.
  • Strong problem-solving and debugging skills across technical layers.
  • Excellent communication and documentation skills with a focus on clarity and reproducibility.
  • Demonstrated ability to work independently while delivering high levels of customer satisfaction.
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service