Hard Rock Hotel And Casino - Bristol, VA

posted 3 days ago

Full-time - Entry Level
Bristol, VA
Accommodation

About the position

This dual rate position as a Supervisor is responsible for overseeing the operation and conduct of assigned poker games, ensuring compliance with gaming procedures, internal controls, and established rules. The role emphasizes maintaining a positive gaming environment and providing excellent guest service while managing game operations effectively.

Responsibilities

  • Deals cards to players and shuffles as appropriate according to established rules and regulations.
  • Announces winning hand to players.
  • Ensures that correct 'rake' is taken from the winning pot.
  • Verifies beginning and ending chip and money balances and confirms supporting documentation.
  • Receives fills and distributes credits.
  • Ensures that wagers are placed before cards are dealt.
  • Monitors game and notifies supervisor of any disputes, problems or concerns with either a patron or the progress of the game.
  • Promotes positive public/employee relations at all times.
  • Maintains a clean, safe, hazard-free work environment within area of responsibility.
  • Performs other duties as assigned.

Requirements

  • High school diploma or equivalent required.
  • Prior guest service, poker experience and/or poker certificate required.
  • Must obtain and maintain a Virginia Lottery license.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be twenty-one (21) years of age.

Nice-to-haves

  • Knowledge of pertinent federal, state, and local laws, codes, and regulations.
  • Familiarity with Hard Rock operations.
  • Understanding of policies and procedures related to gaming and ability to identify various cheating techniques.
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