About the position
Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers. The Expert Services Senior Specialist is tasked with providing world-class services and strategic consultation to Skai clients. Strategic planning, day to day enablement, client account management and optimization of Retail Media Advertising campaigns will be the primary responsibilities of this role. The Expert Services Specialist is ultimately responsible for all facets of assigned account program performance and client satisfaction on the Skai Retail Media management platform. Working with a Manager and a Director of Retail Media Expert Services, this person will execute services that ensure high growth for our industry leading clients.
Responsibilities
- Uphold the team mission to bring about client success within Retail Media marketing and management
- Oversee execution and optimization of Retail Media campaigns to exceed the clients' goals, including hands-on keyboards management
- Act as a consultant and advisor to clients regarding media planning and best practices
- Communicate the success and performance of assigned accounts, both internally and externally
- Provide paid media solutions & expert platform support to clients to enable them to use Skai's tools effectively
- Pursue solutions for managed clients beyond the tools and templates available as needed
- Partner with the product, sales, and client success teams to drive platform innovation and capture market opportunity
Requirements
- Undergraduate degree
- 1 year experience with hands-on paid ecommerce media campaign implementation, optimization, and management. Preferred experience with Amazon.
- 2+ years client-facing or customer service experience
- Data analysis, Microsoft Excel skills
- Experience collaborating with a global team both locally and virtually is preferred
Nice-to-haves
- Experience with Amazon DSP, Walmart, Target, Instacart, Epsilon Ads, or Criteo
- Energized by solving problems and finding opportunities to make a client successful
Benefits
- Annual salary range of $75,000-80,000
- Eligible for additional quarterly bonus compensation through one of Skai's highly attractive incentive plans
