Digital Product Training Manager

About the position

The Digital Product Training Manager will lead JLG's customer-facing online/digital training initiatives. This person will manage the planning, development, and implementation of digital training content and programs for JLG customers. This person is responsible for video production and distribution, online training content development and implementation- self-paced and live, the JLG University Learning Management System (LMS), and other digital training initiatives.

Responsibilities

• Maintain and improve JLGU LMS systems
• Manage video production schedule and process
• Manage and expand the use of the Brightcove video platform
• Manage online training content development schedule and process
• Prioritize multimedia development requests and schedule team appropriately
• Gather customer feedback on JLG Training online content and systems
• Meet business goals established for Digital team
• Manage the AccessReadyXR VR platform growth and sales
• Research and recommend learning technology
• Coordinate JLG's online training initiatives with other JLG stakeholders - Marketing, DT, Aftermarket
• Create metrics/KPI's/dashboard for tracking Digital team's task/project completion status
• Support the training call center operations
• Manage the budget for the digital team including: Training Systems Hosting and Customization, Outside Contracting for Digital Product Development, Training and Development of Digital Team, Multimedia Software and Hardware
• Communicate effectively, both orally and in writing
• Work with a variety of customer populations with focus on customer satisfaction
• Provide information and respond to correspondence (written and verbal) from customers and employees

Requirements

• Bachelors degree in related field
• Eight plus years of related experience

Nice-to-haves

• Experience with instructional design for online courses
• Experience with Articulate 360 and Adobe Creative Suite
• Experience with CAD and 3D modelling software
• Experience with video production software
• Experience with Learning Management System