About the position
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Responsibilities
- Provide technical and engineering leadership to WillowTree teammates to guide decisions, envision long-term strategy, and plan product roadmaps for clients
- Lead teams, individuals, and projects to successfully execute and deliver high-quality products that exceed the needs of our Fortune 500 clients and their users
- Build and maintain strong relationships with clients and contribute to business development (including estimations, proposals, and pitches) to acquire and grow future partnerships
- Coach project-level leadership to align and optimize technical, product, business, and team goals (i.e., finding the right amount of balance when priorities compete)
- Coach project leaders to successfully navigate challenges, minimize friction, and instill confidence in our clients through successful execution
- Simplify complexity and cut through noise to drive teams forward
- Serve as a point of leadership escalation for clients and teams
- Facilitate information sharing and collaboration across business units to solve problems, plan resources and allocation, and execute overarching organizational strategy and goals
- Conduct deep dives with teams starting new projects
- Assist teams during major launches, while cultivating an atmosphere of autonomy and innovation
- Contribute to hiring and retention activities, thought leadership, and estimation and allocation
- Lead, mentor, and manage a team of engineering managers, including professional development, career growth, performance management, retention, promotions, compensation decisions, reviews, coaching improvement plans, and more
- Build self-sufficient project teams leveraging skills and minimizing gaps, while balancing growth opportunities and client needs
Requirements
- Recent & significant experience with software development and delivery process, including solutions and challenges/risks across multiple technologies such as front-end web, backend services, and/or testing
- Significant experience leading teams to deliver large and complex software projects for Fortune 500 clients
- Comfortable working with multidisciplinary teams (e.g., design, strategy, analytics) to optimize the product and project goals
- Experience with developing large, complex enterprise ecosystems and the challenges/risks that legacy systems inject to development and delivery
- Deep understanding of project management best practices, including agile, scrum, kanban, and others as well as CI/CD
- Experience leading, managing, and mentoring diverse teams and individuals from all backgrounds with varying levels of experience
- Ability to simplify complex problems to identify root cause and communicate clear priorities to others
- Can effectively and empathetically communicate with teams and clients with differing goals and backgrounds
- Demonstrated experience building and navigating external clients and organizations in order to remove obstacles, barriers, and create a successful product and relationship
- Experience working with key client stakeholders to improve engineering and product processes for both the client’s teams and WillowTree team
- A broad approach to building user-centered products from analytics, research, design, data systems, etc
- Experience using data to advise product decisions
- Balances ROI with sophisticated product features
Nice-to-haves
- Management of global teams within multiple time zones
- Experience within both Product and Services organizations
- Experience with multiple CMS technologies
- Experience with e-commerce platforms
- Experience and certification with Adobe Experience Cloud products
Benefits
- Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
- Life & Disability Insurance
- 401K matching
- Flexible paid time off & paid company holidays
- Parental Leave
- Employee Share Purchase Plan
- Employee Assistance Program (EAP)
- And more!
