Director, IT Asset Management Product Owner - ServiceNow

About the position

We are seeking an experienced Director to serve as the Product Owner for RBC's IT Asset Management capabilities within the ServiceNow platform. In this role, you will be accountable for the end-to-end product lifecycle of ITAM solutions, including hardware and software asset management. You'll work closely with internal technology (including but not limited to ITAM Governance and Process Owners), cyber security and business stakeholders to define and deliver on a product vision that ensures compliance, cost optimization and achievement of business outcomes.

Responsibilities

• Own the ITAM product strategy and roadmap within ServiceNow, aligning capabilities to enterprise asset management, regulatory and audit requirements.
• Serve as the primary liaison between business users, enterprise asset management, architecture, and ServiceNow Platform teams.
• Translate business needs into detailed requirements and prioritize features in the product backlog.
• Ensure compliance with industry standards, regulations and best practices. Anticipate, track and escalate risks as required.
• Drive continuous improvement and make key decisions through product analytics and user feedback.

Requirements

• 10+ years of experience in enterprise IT, with at least 5 years of experience in IT Asset Management.
• 3+ years as Product Owner or Manager within a ServiceNow environment.
• Bachelor's degree in information technology, business, or a related field.
• In-depth knowledge of IT asset management best practices, software licensing, and compliance.
• Certified ServiceNow Administrator or ServiceNow ITAM certifications preferred.

Nice-to-haves

• Excellent leadership and team management skills.
• Proficiency in IT asset management.
• Strong analytical and problem-solving abilities.
• Effective communication and negotiation skills.
• Agile Product Owner certification.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.