Director, Marketing Insights & Research Innovation

About the position

T-Mobile is in pursuit of exceptional talent to join our executive team. We're committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success. This position leads a team of seasoned insights professionals and drives the research learning agenda for the entire TMUS enterprise, supporting senior leaders across all lines of business (postpaid, prepaid, home internet, B2B, etc.) and functional domains (product, channels, marketing, etc.). This role is also crucial in setting our research innovation vision and plans - spearheading the adoption of new technologies and digital tools to drive speed, efficiencies, and insights dissemination across the company. They will serve as an expert in consumer and marketing insights, with a strong grasp of marketing, strategy and product applications (ensuring the insights are high-impact for our partner teams). They will also be an insights thought leader, fluidly leveraging research expertise across a broad and deep array of methodologies while also bringing new techniques to the forefront. Critical to this individual's success will be the ability to effectively lead within and outside of their organization, inspiring the insights organization and stakeholder partner teams while also driving efficient and highly effective vendor relationships. This team is responsible for being the voice of the customer, for inspiring the organization through competitive / outside-of-category insights, and to deeply internalize our stakeholders' business needs to design our insights learning agenda and proactively supply insights that address them.

Responsibilities

• Combine industry dynamics, business performance, and market research to develop hypotheses on future market dynamics a strategic point of view to drive decision-making.
• Deliver insights to executive leadership to prepare for external and internal communications, including the Board of Directors meetings, Analyst presentations, and Earnings materials.
• Oversee our portfolio of competitive intelligence and secondary research sources to ensure a comprehensive view of market intelligence and dynamics.
• Conduct deep analyses of competitor offerings and strategies to maintain a strong understanding of their pricing, products, channels, and brand positioning.
• Lead a team of insights professionals spanning several areas of focus including wireless, broadband, and video. Develop and coach CI professionals to ensure each member acquires appropriate skills and project-based experiences to foster ongoing, professional development.

Requirements

• Bachelor's Degree in Business, Market Research, Psychology, Marketing or equivalent required; Master's/Advanced Degree preferred
• More than 10 years competitive or market research experience including using syndicated research in an analyst, planning, or product management function with demonstrated ability to research specific topics and deliver insights that answer or address specific business or customer questions
• 10 + years experience partnering with internal team members (including senior management) and outside vendors in understanding needs and driving knowledge/insights through the organization
• Ability to independently produce executive communications at a high level and utilize storytelling to portray the well-rounded view of research findings and implications, and implement, modify, or reject strategies

Nice-to-haves

• Strong business acumen with strategic thinking and a natural curiosity to delve further
• Ability to strongly and consultatively communicate research insights and implications to influence and drive business decision-making
• Passion for synthesizing market intelligence to construct a strategic vision of the future
• Strong financial and analytical skills to enable solid business judgement
• Ability to communicate effectively across team and organizational boundaries to drive and develop consensus
• Collaborative, yet influential
• Flexible, self-starter, and comfortable working in a rapidly changing environment
• Ability to prioritize multiple projects; detail oriented and organized

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs