About the position
At Droxi, we’re improving the medical world by solving one of healthcare’s biggest headaches—EHR inbox overload. Our AI-powered solution is like the ultimate assistant, taking care of the tedious stuff so healthcare providers can get back to what they love: practicing medicine. We’re working on something that truly makes a difference. If you’re passionate about healthcare and tech, you’ll love what we’re building here. As the Director of Customer Success, you’ll be at the heart of our mission, leading strategic customer relationships and ensuring long-term success with Droxi’s AI-powered solution. You’ll oversee onboarding, adoption, and engagement for our healthcare partners, acting as a trusted advisor and advocate for their needs. This role blends customer-facing strategy with deep understanding of the healthcare ecosystem—especially the challenges clinicians face every day.
Responsibilities
- Own the end-to-end customer success journey, from onboarding through long-term engagement and expansion.
- Develop strong relationships with healthcare leaders, physicians, and clinical staff, ensuring they derive maximum value from Droxi’s solution.
- Build and scale customer success processes, metrics, and best practices to ensure consistent and high-quality experiences.
- Collaborate cross-functionally with Sales, Product, and Engineering teams to relay customer feedback and influence product direction.
- Travel across the U.S. to build stronger relationships with key accounts and provide in-person support where needed.
- Solve problems proactively, guiding customers through technical or adoption challenges and serving as their advocate within the company.
- Bring expertise in healthcare operations and EHR systems (especially Athena), helping providers optimize their workflows using our solution.
Requirements
- 7+ years of experience in customer success, account management, or client services—preferably in health tech or healthcare-related environments.
- 5+ years in a leadership capacity, managing teams and scaling customer success functions.
- Experience working closely with clinicians or healthcare systems; a background in clinical practice (RN, NP, PA, etc.) is a strong plus.
- Excellent communication and relationship-building skills, with a consultative and empathetic approach.
- Strategic mindset with a passion for operational excellence and continuous improvement.
- Willingness to travel to meet customers and support high-value partnerships.
Benefits
- Hybrid work model offering flexibility to balance personal and professional life.
- Supportive, close-knit team environment.
- Opportunity to make a positive impact in the world of healthcare.
