Director of Housekeeping

$95,000 - $110,000/Yr

Proper Hospitality - Santa Monica, CA

Full-time - Senior

Santa Monica, CA

Accommodation

About the position

The Director of Housekeeping at Proper Hospitality LLC is responsible for leading the housekeeping department of the Santa Monica Proper Hotel, ensuring exceptional service and cleanliness throughout the property. This role involves overseeing daily operations, managing staff, and maintaining high standards in guest rooms, public spaces, and back-of-house areas. The ideal candidate will demonstrate strong leadership, attention to detail, and a commitment to enhancing the guest experience in a luxury hotel environment.

Responsibilities

• Oversee the daily operations of the housekeeping department, including scheduling, staffing, and supervising team members.
• Hire, train, mentor, and motivate housekeeping staff to maintain high standards of service and cleanliness.
• Foster a culture of teamwork, professionalism, and attention to detail within the department.
• Implement and uphold hotel policies, procedures, and service standards.
• Ensure all guest rooms, public spaces, and back-of-house areas are impeccably cleaned and well-maintained.
• Conduct regular inspections of guest rooms and public areas to ensure quality control.
• Coordinate with the front office and maintenance departments to meet guest expectations and resolve issues promptly.
• Manage inventory and ensure proper stocking of cleaning supplies, linens, and guest amenities.
• Develop and maintain housekeeping schedules, ensuring adequate coverage to meet occupancy demands.
• Oversee laundry operations, ensuring efficiency and quality control.
• Maintain open communication with the front office team to ensure guest preferences and special requests are met.
• Handle guest complaints and feedback related to housekeeping services, addressing any concerns with professionalism and care.
• Continuously improve service quality by training staff on luxury hospitality standards and best practices.
• Manage the housekeeping budget, including labor costs, inventory control, and supply orders.
• Track and monitor departmental expenses, ensuring cost-effective operations without compromising quality.
• Create and implement strategies for increasing efficiency and maintaining a high level of cleanliness and service standards within budget constraints.

Requirements

• Proven experience in housekeeping management, ideally within a boutique or luxury hotel environment.
• Strong leadership and team-building skills with a focus on service excellence.
• Excellent organizational and time management abilities.
• Exceptional attention to detail and commitment to delivering luxury-level cleanliness.
• Ability to work well under pressure and manage multiple priorities in a fast-paced environment.
• Proficiency in housekeeping software and basic office applications (Word, Excel).
• Flexibility to work evenings, weekends, and holidays as needed.