About the position
Under the general direction of the Behavioral Health Administrator, the Director of Resident Services is responsible for the day-to-day operation of the Good Sam Healing Center(s) to which they are assigned. This position leads the residential team's care, treatment, and services on behalf of residents staying in short-term housing while preparing for permanent long-term housing stability. The Director of Resident Services ensures that all resident care plans are clear, viable, and up to date and that the team of social service providers coordinates the delivery of medical and social service care both in-house and in the community as needs are assessed for each individual resident.
Responsibilities
- Oversight of daily operations by multidisciplinary staff of mental health workers, substance use disorder counselors, case managers, LVNs, and subcontracted housekeeping, food services, and other ancillary providers.
- Screen potential residents for ability to meet admissions criteria, including assessing for medical and/or behavioral health conditions that may require accommodation.
- Coordinate discharge with Care Manager to find safe and appropriate level of permanent housing and community engagement.
- Determine level and place of service for unusual medical and behavioral health occurrences.
- Maintain managed care plan data exchange and submissions.
- Provide leadership and guidance to multidisciplinary staff, including in-house trainings.
- Market and maintain relationships with outside vendors.
- Communicate directly with medical clinics and medical staff.
- Schedule staff and provide coverage as necessary.
- Support staff discipline and performance reviews, including identifying and executing performance improvement measures.
- Order and care for operational supplies including office supplies, warehouse goods, linens, and IT needs.
- Coordinate with Plant Operations for necessary maintenance and repairs.
- Maintain logs and submit to Transportation Manager and maintain safety inspections.
Requirements
- Bachelor's Degree in Psychology, Human Services, or related field; OR 3 years' experience working with individuals with housing insecurity in an institutional or outreach setting; OR 3 years experience working in a residential services setting.
- BLS Required within first 60 days of employment.
- Handle with Care or similar certification in crisis de-escalation required within first 30 days of employment.
