Director, Product Analytics

ZocDoc - New York City, NY

Full-time - Senior

Hybrid - New York City, NY

Professional, Scientific, and Technical Services

About the position

Zocdoc's most important asset is our people. As an Analytics Director, you'll lead and grow analytics teams responsible for developing and synthesizing analytical insights that drive our product and commercial strategy. You will work with senior leaders throughout the organization to build and execute against a roadmap of analytics projects that deliver key strategic insights and provide robust business performance reporting. You will coach your teams to structure analysis to answer our most complex and ambiguous business questions, and distill insights from a variety of analyses into a coherent narrative, which can be easily understood by non-technical stakeholders and used to develop and prioritize our strategy. You will work cross-functionally with stakeholders across the business to ensure their analytical needs are met, including but not limited to product, marketing, sales, and finance. You'll also be responsible for collaborating with data and analytics engineering to define the requirements of the upper end of the analytics stack such that we are delivering the data products the company needs to efficiently interpret data and generate actionable insights. You will oversee both managers and individual contributors and be responsible for all recruiting, hiring, and professional development across your organization to ensure we have the highest level of talent.

Responsibilities

• Developing an analytics roadmap that drives and enhances the company's commercial and product strategy, generating actionable insights through strategic projects and performance reporting
• Managing a team of highly skilled analysts and people managers, ensuring they are empowered to support business units and deliver impactful analysis
• Partnering cross-functionally with product, marketing, finance, and engineering to develop methodologies for measuring business outcomes, building data infrastructure, and optimizing analytics tooling
• Building business and product health reporting to drive decision-making, anomaly detection, and efficient trend investigations across non-technical teams
• Mentoring and developing talent, recruiting world-class analysts, and fostering a culture of analytical excellence and innovation
• Providing thought leadership, offering data-driven insights that shape strategic decisions across the business

Requirements

• 10+ years of experience in analytics or related fields, 4+ years in a management role
• BA/BS in a quantitative field such as economics, mathematics, statistics
• Technical skills in SQL, Excel, and data visualization tools like Tableau, Looker, or Power BI (Python and statistical analytics tools are a plus)
• The ability to manage a multi-quarter strategic roadmap, ensuring high-quality analytics outputs and business impact
• A proven ability to translate high-level business questions into structured analyses and data-driven insights
• Expertise in leading large teams and working cross-functionally with product, marketing, finance, and engineering
• Excellent communication skills to present complex data to both technical and non-technical stakeholders in a clear, actionable way
• A track record of influencing decision-makers and driving business outcomes through data
• Strong experience working with large datasets and data warehousing concepts

Nice-to-haves

• MBA or MA/MS in a quantitative field

Benefits

• Flexible, hybrid work environment
• Unlimited PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Cell phone reimbursement
• In office perks including catered lunch everyday along with snacks
• Commuter Benefits
• Convenient Soho location