About the position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The Consumer Banking Organization’s mission is to become essential to American Express Members’ lives by providing Everyday Banking products with unparalleled value, service, and convenience. Our Member deposits represent the largest source of funding for American Express, and a key strategic priority is to continue to grow our portfolio of cost efficient, resilient deposits. The Director of Rewards Checking Product Management will lead the team focusing on our Amex Rewards Checking product strategy and continuing the growth of our Rewards Checking portfolio.
Responsibilities
- Oversee the Rewards Checking product P&L and deposits portfolio, including identifying opportunities to drive efficiency and growth.
- Articulate and evolve the Rewards Checking product value proposition and roadmap strategy for features, benefits, and experiences, inclusive of x-product integration opportunities.
- Identify requirements for and work closely with Product Development, Fraud Risk, Servicing, Marketing and other teams on design and delivery of select product features.
- Define and maintain product terms and disclosures.
- Contribute to and glean insights from customer research agenda. Monitor industry trends and updates to competitor value propositions and product offerings.
- Lead a dynamic and high-performing team.
Requirements
- Strong financial acumen and general management mindset to understand drivers of product P&L and key product metrics.
- Outstanding interpersonal, communication and influencing skills with the ability to work with colleagues across different functions and at all levels.
- Strategic thought leadership with strong critical thinking and analytical skills, and comfort setting vision and making decisions based on business needs.
- Action-orientation with track record of collaborating to drive results.
- Proven project management skills with ability to prioritize and lead multiple initiatives.
- Intellectual curiosity to go deep to truly understand customer needs and competitive trends, think creatively, challenge the status quo and drive innovation.
- Enthusiastic people leadership with proven ability to develop, engage and empower colleagues and build a highly effective, inclusive culture.
- Bachelors Degree
Nice-to-haves
- Consumer Deposit product management experience
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
