Dispatcher- HVAC Plumbing Service

$41,600 - $52,000/Yr

The Geiler Company - Cincinnati, OH

Full-time - Mid Level

Cincinnati, OH

Specialty Trade Contractors

About the position

The Dispatcher for HVAC Plumbing Service at The Geiler Company LLC serves as the primary point of contact for customer inquiries related to commercial routine maintenance and emergency services. This role involves effective communication with customers and field technicians to address concerns and requests, as well as managing the customer billing process.

Responsibilities

• Serve as the first point of contact for customer calls regarding HVAC and plumbing services.
• Interact with customers to provide information and address inquiries about products and services.
• Coordinate with field technicians to relay customer needs and service requests.
• Reconcile and complete the customer billing process.

Requirements

• Experience in customer service or dispatching roles, preferably in HVAC or plumbing services.
• Strong communication skills to effectively interact with customers and technicians.
• Ability to manage multiple tasks and prioritize effectively.

Nice-to-haves

• Familiarity with HVAC and plumbing systems and terminology.
• Experience with billing and invoicing processes.

Benefits

• Hourly compensation of $20-25 per hour.
• Medical insurance coverage.
• 401K retirement plan.
• Dental and vision insurance.
• Paid time off (PTO) and vacation.