eCommerce Operations & Process Manager (Hybrid Remote Role)

Reli - Las Vegas, NV

Full-time - Mid Level

Las Vegas, NV

Wholesale Trade Agents and Brokers

About the position

The Operations & Process Manager at Reli. is responsible for leading and optimizing internal processes to enhance efficiency and ensure compliance across various departments. This strategic role focuses on continuous improvement initiatives to support the company's rapid growth in the eCommerce sector, particularly through platforms like Amazon, Walmart, and Shopify. The ideal candidate will possess strong leadership skills and a background in process management, enabling them to support senior leadership and drive operational excellence.

Responsibilities

• Develop and implement standard operating procedures (SOPs) to streamline operations and improve efficiency across all departments.
• Ensure compliance with company policies and regulatory requirements.
• Monitor & support key performance indicators (KPIs) across departments to assess operational performance and identify areas for improvement.
• Support leadership teams across Product & Marketing, Data & Automation, Supply Chain, and Advertising departments.
• Provide detailed and accurate reviews of deliverables across departments to ensure quality and consistency.
• Coordinate with executives and other senior leaders to facilitate goal achievement and strategic planning.
• Lead continuous improvement initiatives to enhance operational processes and reduce costs.
• Analyze existing workflows and identify opportunities to optimize and automate processes.
• Implement best practices and drive a culture of continuous improvement within the team.
• Work closely with various departments to understand their needs and provide operational support.
• Foster a collaborative environment to ensure seamless execution of projects and initiatives.
• Serve as a liaison between departments to ensure alignment and support for operational initiatives.

Requirements

• Bachelor's degree in Business, Operations Management, STEM, or a related field.
• 5+ years of experience in operations, process management & compliance, leadership support.
• Detail-oriented with a strong focus on accuracy and quality.
• Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Proven experience in supporting senior leadership and coordinating among individuals to achieve goals.

Nice-to-haves

• Experience in a fast-paced, high-growth company.
• Experience with supporting KPI progress across departments, ensuring accountability and progress towards strategic goals.
• Proven experience in core skill development and training of team members, fostering continuous improvement and professional growth.
• Master's degree in Business, Operations Management, STEM, or a related field.
• Relevant certifications in operations management or process improvement.

Benefits

• 15 Days PTO to start + 1 additional day per year working at Reli.
• 10 Paid Holidays in addition to PTO.
• Hybrid Work Schedule.
• Regular Team Happy Hours/Events.
• Employer Matching for 401(k).
• Health Care (Medical, Vision, Dental) - Blue Shield PPO, HMO Medical Insurance Options.
• Life Insurance.