Executive Account Manager

$47,843 - $80,000/Yr

Paylocity - Schaumburg, IL

Full-time - Mid Level

Schaumburg, IL

Professional, Scientific, and Technical Services

About the position

The Executive Account Manager at Paylocity is responsible for providing exceptional support to large revenue clients regarding payroll and HR practices, software operations, and various technical and non-technical issues. This role involves developing strong business relationships with clients, understanding their objectives, and aligning Paylocity's solutions to meet those needs. The Executive Account Manager acts as the primary point of contact for Paylocity's most complex clientele, ensuring their satisfaction and success with the company's products and services.

Responsibilities

• Provide professional, ethical, knowledgeable, and reliable service to clients.
• Develop and maintain strong relationships with an assigned portfolio of high revenue, complex clients by continuously striving to meet and exceed client expectations.
• Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to solve the client’s request.
• Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio.
• Maintain expert-level knowledge of Paylocity products and partnerships to ensure each client is realizing the maximum benefit of our system.
• Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with Client Relationship Managers when necessary.
• Assist with special projects as assigned.
• Work overtime as needed, especially during year-end.
• Other duties as assigned.

Requirements

• Bachelor’s degree or applicable client services/industry experience
• Minimum 3 years experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required
• Prior experience in project management or problem-solving preferred
• Experience in a help desk environment or software support highly desirable
• Computer skills, including Windows and MS Office programs required
• Customer service focused
• Strong communication and listening skills
• Strong problem-solving/analytical ability
• Strong mathematical aptitude
• Team orientation
• Time management
• Ability to manage change
• Dependability
• Attention to detail
• CPP highly preferred

Nice-to-haves

• Self-starter with the ability to handle multiple projects at once
• Excellent writing skills for business communications
• Strong interpersonal skills to be able to communicate effectively to a multitude of personalities and work across the organization to get issues resolved
• Ability to work cross-functionally and build and maintain strong internal partnerships
• Able to identify the strengths and weaknesses of solutions or approaches to problems
• Able to deliver accurate information within required deadlines

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) match
• Career development opportunities
• Annual restricted stock unit grant based on individual performance